Terms of Sale and Refund Policy

Last Updated: 10/12/2026

These Terms of Sale and Refund Policy (“Terms of Sale”) apply to purchases you make from, and digital downloads you obtain from Marketing Artificial Intelligence Institute d/b/a SmarterX (“SmarterX”, “we,” “us,” or “our”) through smarterx.ai, marketingaiinstitute.com, ai.academy and our related online stores, applications, and checkout pages, including physical merchandise, digital courses and content, digital books and other downloads (whether paid or free), event tickets, subscriptions and paid plans for our AI-powered tools (the “AI Tools”). These Terms of Sale are part of, and incorporated into, our Terms of Use, available at https://smarterx.ai/terms-of-use (the “Terms of Use”). Capitalized terms not defined here have the meanings given in the Terms of Use. Our Privacy Policy, available at https://smarterx.ai/privacy-policy, explains how we handle your personal information.

BY CHECKING THE BOX AT CHECKOUT OR ON A DOWNLOAD FORM AND COMPLETING YOUR PURCHASE OR DOWNLOAD, YOU AGREE TO THESE TERMS OF SALE. THESE TERMS OF SALE INCLUDE THE BINDING INDIVIDUAL ARBITRATION AGREEMENT AND CLASS-ACTION WAIVER IN SECTION 20 OF THE TERMS OF USE, WHICH APPLY TO DISPUTES ABOUT YOUR PURCHASES AND DOWNLOADS.

1. Eligibility and Accounts

You must be the age of majority where you live and able to form a binding contract to make a purchase. You may check out as a guest or create an account. You are responsible for the accuracy of the information you provide at checkout, including your shipping address and email address.

2. Orders, Pricing, and Availability

All orders are subject to acceptance and availability. Your order is accepted when we send an order confirmation or ship the product and/or provide access or digital download, whichever occurs first. We may limit quantities, refuse or cancel any order (for example, due to suspected fraud, resale activity, or an error in pricing or product information), and will refund any amount charged for a canceled order.

Prices are shown in U.S. dollars and do not include taxes, shipping, or handling unless stated. We try to describe and display products accurately, but materials may vary slightly by device and production run. If a product or price is listed in error, we may correct the error and give you the option to confirm the order at the correct price or cancel it for a full refund. Prices and availability may change at any time but will not affect an order we have already accepted.

3. Payment and Taxes

We accept the payment categories described on the payment portal for the product you are purchasing. Payments may be processed by our third-party payment processor(s) QuickBooks, Stripe, or HubSpot, and we do not store full card numbers. You authorize us and our processor to charge your payment method for the total amount of your order, including applicable taxes and fees. We collect sales and use taxes where required by law, calculated based on your shipping or billing address.

7. Digital Courses and Content

Access and license. When you purchase a course or other digital content, you receive a limited, personal, non-transferable, non-exclusive license to access and use it on a personal basis subject to these Terms of Sale. Courses purchased through the AI Academy are governed by the AI Academy End User License Agreement, available at https://www.ai.academy/learn/terms-conditions/view (the “EULA”), and are not covered by these terms.

8. Digital Books and Downloadable Publications

Scope. This Section applies to our books and any other downloadable digital publications we offer, such as e-books, workbooks, guides, and templates (each, a “Digital Book”), whether purchased or provided free of charge. If You get a Digital Book for free by submitting Your name and email address, we will email You the download link and, as described in our Privacy Policy, add You to our mailing list. You can unsubscribe at any time and keep the Digital Book. Digital Books purchased through our checkout are subject to the rest of these Terms of Sale, including Sections 2 and 3.

Ownership. Digital Books are licensed, not sold. SmarterX owns all copyright and other intellectual-property rights in each Digital Book, including its text, illustrations, photographs, graphics, charts, layout, and design. Digital Books are protected by United States copyright law and international copyright treaties. Copyright © 2026 Marketing Artificial Intelligence Institute LLC. All rights reserved. Downloading a Digital Book does not transfer any ownership rights to You.

Your license. When You download a Digital Book and pay any applicable price, we grant You a limited, personal, non-exclusive, non-transferable license to download it, store it on devices You own or control, read it, and print one copy for Your own personal or internal business use. This license is for one individual. To share a Digital Book within a team or organization, please purchase a team or organizational license or contact us at support@smarterx.ai. We may end this license if You violate this Section.

What You may do. You may: (a) quote brief excerpts in reviews, commentary, articles, teaching, or social-media posts, as long as you credit the source (for example, “From Marketing Artificial Intelligence Institute LLC], © 2026 ”) and do not quote so much that your use replaces the need to get the Digital Book; (b) use any worksheets, checklists, or templates in the Digital Book for your own projects, but not resell, redistribute, or repackage them as templates or products; and (c) make any use permitted by fair use or another limitation or exception under copyright law. Nothing in these Terms of Sale limits those rights.

What You may not do. Except as permitted above or with our prior written consent, You may not: (a) copy, reproduce, distribute, email, share, post, or upload a Digital Book or any substantial portion of it, including to websites, file-sharing services, shared drives, online communities, or social media; (b) share download links or access credentials; (c) sell, resell, rent, lend, sublicense, or give away a Digital Book; (d) modify, translate, adapt, or create derivative works from a Digital Book, including courses, presentations, workbooks, summaries, or study guides offered to others; (e) use a Digital Book as the basis of paid training, workshops, or presentations; or (f) remove or alter any copyright notice, attribution, or other proprietary marking.

Artificial intelligence and data mining. You may not utilize Artificial Intelligence to violate any of the terms applicable to the Digital Book.

Refunds. Because Digital Books are delivered immediately, all Digital Book purchases are final and non-refundable, except where the file is defective or cannot be downloaded and we cannot fix the problem within a reasonable time, or where a refund is required by law. The EEA and UK provisions in Section 7 also apply to Digital Books. Free Digital Books are provided “as is” without charge, and no refunds apply.

Protecting our rights. If You violate this Section, your license ends automatically and you must delete all copies of the Digital Book in your possession. We may also disable download links and pursue any remedies available under copyright and other applicable law.

9. Subscriptions, Memberships, and AI Tool Plans

Automatic renewal. Certain purchases are subscriptions that renew automatically. Before you purchase, we will clearly disclose the price, billing frequency, renewal terms, any free-trial or introductory period and the price that applies after it ends, and how to cancel. By selecting the subscription and checking the consent box at checkout, You authorize us to charge your payment method in the cadence described at purchase at the then-current rate until you cancel.

Free trials and promotional pricing. If You are offered a free trial or introductory offer, your subscription will be cancelled and access lost unless you pay for a subscription.

Cancellation. You may cancel at any time online through Your account settings or by emailing support@smarterx.ai or by whichever method is otherwise communicated to you by us. Cancellation takes effect at the end of the current billing period, and you will keep access until then. Except as required by law, we do not provide refunds or credits for partial billing periods. If you cancel within 3 days after an annual renewal, we will refund the renewal charge. We will send an annual reminder for annual subscriptions and advance notice of any price change to the extent required by law.

10. Event Tickets

Purchases of tickets and registrations for conferences, workshops, and other events are also governed by our Event Terms and Conditions, available at https://smarterx.ai/event-terms (the “Event Terms”), including the ticket cancellation, transfer, and refund terms stated there. If these Terms of Sale conflict with the Event Terms regarding an event, the Event Terms control.

11. Promotions, Discount Codes, and Gift Cards

Discount codes and promotions are subject to the terms stated in the offer, have no cash value, cannot be combined unless stated, and may be modified or ended at any time without affecting orders already accepted. Promotions cannot be applied retroactively to orders already placed. Gift cards are redeemable only on the web addresses listed in these terms and are not redeemable for cash except where required by law, and do not expire. Any sweepstakes or contest is governed by its official rules.

12. Product Information and Warranties

EXCEPT AS EXPRESSLY STATED IN THESE TERMS OF SALE, AND TO THE FULLEST EXTENT PERMITTED BY LAW, PRODUCTS ARE PROVIDED “AS IS,” AND WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow the exclusion of implied warranties, so some of these exclusions may not apply to You. Nothing in these Terms of Sale limits Your rights under Section 5 (damaged, defective, or incorrect items) or any non-waivable consumer protection law.

13. Chargebacks

If you have a problem with an order, please contact us first so we can try to fix it. If you dispute a charge with your card issuer for a purchase you authorized and received, we may provide order, delivery, and access records to the issuer and suspend access to the related digital content while the dispute is pending. Nothing in this Section limits your rights under applicable law.

14. Limitation of Liability; Disputes; Governing Law

The limitation of liability, dispute resolution and arbitration, and governing law provisions of the Terms of Use (including Sections 19, 20, and 21) apply to these Terms of Sale and to all purchases. These Terms of Sale are governed by the laws of the State of Ohio, subject to any mandatory consumer protections of the place where You live.

15. Changes to These Terms of Sale

We may update these Terms of Sale from time to time by posting a revised version with a new “Last Updated” date. The version in effect when you place an order governs that order. Changes to subscription pricing or renewal terms will be provided in advance as required by law.

16. Contact Us

Questions about orders, returns, or refunds: Marketing Artificial Intelligence Institute d/b/a SmarterX; 812 Huron Road, Suite 780, Cleveland OH 44115. support@smarterx.ai. 216-202-3901 (M-F, 8-5pm ET)

Last Updated: October 12, 2026