AI for Customer Success Blueprint  [Webinar] 

Scale Smarter. Engage Proactively. Retain More Customers.

Every modern customer success leader faces the same reality:

Your book of business keeps growing.

Your bandwidth doesn’t.

You’re responsible for driving retention, spotting expansion opportunities, and ensuring customers realize ongoing value. But too much time goes to administrative work and not enough to the strategic conversations that actually move the needle.

Artificial intelligence changes that equation.

In this on-demand session from our AI for Departments Blueprints Week, presented by Google Cloud, Paul Roetzer (Founder & CEO, SmarterX) and Mike Kaput (Chief Content Officer) break down how customer success teams can use AI to shift from reactive service to proactive, intelligence-driven engagement.

This is not about faster summaries. It’s about workflow transformation.

What You’ll Learn

In this AI for Customer Success webinar, you’ll learn:

• The current state of AI for customer success and why this moment is different
• High-impact AI use cases across customer engagement, health scoring, churn prediction, and workflow automation
• How AI agents are transforming service, retention, and expansion opportunities
• A practical roadmap for evaluating AI tools and building real capability across your CS team
• A step-by-step AI action plan to implement and scale AI across your customer success organization

Whether you're exploring AI for the first time or looking to move beyond isolated experiments, this session will help you build the habits that turn AI capability into measurable retention and revenue impact.

Who This Is For

This session is built for:

• Chief Customer Officers and VPs of Customer Success
• Customer Success Directors and Team Leads
• CS Operations and Enablement Leaders
• Customer experience teams exploring AI adoption at scale

If you're responsible for retention, expansion, and long-term customer value and looking for smarter ways to achieve it, this session is for you.

About the Series

This webinar is part of our AI for Departments Blueprints Week, presented by Google Cloud.

Each blueprint is designed to help leaders turn AI theory into real-world operational impact across their organizations. 

Watch On Demand

Get instant access to the full session and start building a smarter, AI-powered customer success team today.

Presented By:

Paul Roetzer is on a mission to accelerate AI literacy and human-centered AI transformation in organizations. As the founder and CEO of SmarterX and Marketing AI Institute, Roetzer is the driving force behind some of the industry's leading AI events and content. He created the Marketing AI Conference (MAICON), co-hosts the popular podcast The Artificial Intelligence Show, and is co-author of Marketing Artificial Intelligence.

Mike Kaput is the Chief Content Officer at Marketing AI Institute. Kaput uses content marketing, marketing strategy, and marketing technology to grow and scale traffic, leads, and revenue. Kaput is the co-author of Marketing Artificial Intelligence: AI, Marketing and the Future of Business.