Partner Success Manager

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Role: Partner Success Manager
Location: SmarterX HQ (Cleveland)
Reports To: Chief Revenue Officer (CRO)

About SmarterX

SmarterX is an AI transformation company. We educate and empower leaders to reimagine business models, reinvent industries, and rethink what's possible. 

  • We believe AI will rapidly transform businesses, industries, jobs, the economy, educational systems, and society. 
  • We believe you can build a smarter version of any business through a responsible, human-centered approach to AI.
  • We believe the future of all business is AI native, AI emergent, or obsolete.  
  • We believe AI education and training is the foundation for success in every organization.

Our goal is to Accelerate AI Literacy for AllTM through courses, content and events. Consulting and speaking are also secondary solutions under the SmarterX brand.

SmarterX has three primary public-facing business units and brands:

  • Marketing AI Institute: Media, event and education business founded in 2016 that is designed to make AI approachable and actionable for marketers. The Institute has more than 90,000 contacts, and its flagship in-person conference, MAICON, draws 1,000+ marketers to Cleveland each year. 
  • AI Academy by SmarterX: Originally launched in 2020 under the Marketing AI Institute brand, AI Academy is being spun off as a dedicated site and brand. AI Academy is a high-growth business unit designed to prepare individuals and organizations for the future of work by making AI education accessible and personalized.
  • The Artificial Intelligence Show: The podcast is SmarterX’s fastest growing media channel with 65,000+ downloads per month. The podcast serves as a promotional tool and lead generator for SmarterX and its business units. 

SmarterX also has an internal AI Content Studio that supports audience growth, demand generation, and customer success across all brands / business units. The AI Content Studio produces blog posts, books, blueprints, courses, newsletters, podcasts, presentations, research, videos and webinars.

Role Overview

The Partner Success Manager is responsible for managing sponsor and advertiser relationships, ensuring seamless execution of deliverables, and maximizing the value of partnerships. 

This role will oversee partner communications, fulfillment of sponsorship agreements, and AI-driven automation to enhance partner experience. The manager will support sponsors across webinars, blueprints, research, podcasts, newsletters, and events.

Key Responsibilities

Partner Management & Communication

  • Serve as the primary point of contact for sponsors and advertisers across SmarterX and Marketing AI Institute.
  • Manage partner expectations, timelines, and deliverables to ensure high satisfaction and retention.
  • Facilitate onboarding and ongoing engagement for new and existing sponsors.

Sponsor & Advertiser Deliverables

  • Oversee the fulfillment of sponsorship agreements, ensuring all promised deliverables (e.g., event branding, content inclusion, ad placements) are executed accurately and on time.
  • Work closely with internal teams to coordinate sponsor activations across webinars, blueprints, research, podcasts, newsletters, and events.
  • Track performance and impact of sponsorships, providing partners with post-campaign reports and insights.

Workflow Optimization & Approvals

  • Implement efficient workflows to streamline content creation and approvals.
  • Coordinate with leadership and stakeholders to ensure smooth approval processes.
  • Identify and address workflow bottlenecks to improve efficiency.

Cross-Functional Coordination

  • Serve as the primary liaison between content, marketing, sales, and operations teams.
  • Ensure alignment of sponsor campaigns with broader business goals.
  • Facilitate communication and collaboration across departments.

Asana Project Management & Execution

  • Act as the Asana power user, managing content pipelines, task assignments, and deadlines.
  • Continuously refine project tracking methods for efficiency and clarity.

AI Agent Management

  • Support AI agent planning, development, management and integration.
  • Oversee and optimize AI-powered support agents to enhance sponsor and advertiser interactions.
  • Ensure AI agents are trained to assist with sponsor FAQs, deliverable reminders, and automated updates.
  • Continuously refine AI-driven processes to improve partner engagement and efficiency.

Qualifications & Experience

  • Proven experience in partner success, account management, or sponsorship fulfillment.
  • Strong understanding of B2B sponsorships, advertising, and content marketing.
  • Exceptional communication and relationship management skills.
  • Ability to work with AI-driven automation and CRM tools to enhance partner engagement.
  • Strong organizational skills with the ability to manage multiple partners and deadlines simultaneously.
  • Deep experience with HubSpot is preferred.
  • Advanced prompting abilities with standard LLMs and reasoning models. 
  • Extensive experience with OpenAI ChatGPT, Anthropic Claude, Google Gemini and / or Microsoft Copilot.

Compensation & Benefits

  • Competitive base salary with performance-based incentives.
  • Profit-sharing and long-term incentive opportunities.
  • Comprehensive benefits package (health, dental, vision, Simple IRA, etc.).
  • Flexible work environment with a strong team culture.

How to Apply

Interested candidates should submit their resume and a cover letter outlining their experience and approach to partner success and sponsorship management at SmarterX. Apply here!